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Anti-counterfeiting Technologies to Stop Fake Alcohol Market

Even as new technologies to prevent fake liquor emerge, there are still many hacks who think of devious ways to push the fake business. This needs to be taken head on.

This November, Haryana reported 20 deaths due to consumption of illicit liquor. On and off, we hear of incidents wherein illicit/fake liquor takes toll of human lives, besides upsetting genuine liquor business. Even as new technologies emerge, there are still many hacks who think of devious ways to push the fake business. That needs to be taken head on.

Counterfeit wines and beverages pose a significant danger, causing a loss of US$3.18 billion in direct sales and costing governments US$2.61 billion in tax revenues, states Vikas Jain, Founder of Acviss Technologies. He states that counterfeiters have been able to pull off frauds that would have looked impossible a decade ago, now with the help of technologies. And by leveraging e-commerce platforms and social media they are able to distribute their products across the world as well.

But what is fake liquor? Fake or illegally produced alcohol is that which is produced in unlicensed distilleries or people’s homes and intended for sale. Production of fake alcohol is more likely to use cheaper versions of alcohol, and contain potentially even more dangerous chemicals, unlike alcohol which primarily uses ethanol. There is no way of knowing for certain the ingredients contained in fake or illegally produced alcohol, there lies the risk of drinking it.

The Food Safety and Standards (Alcoholic Beverages) Regulations, 2018 has in detail listed out what companies need to take care of, including labelling, while manufacturing and selling all kinds of spirits, beer and wine. However, the illicit and fake liquor business in India is thriving and many times with impunity. So, it is for the liquor manufacturing companies to secure their businesses, using technologies, intel and other means.

Fake market growing

Reports indicate that in India alone there were over 6,000 deaths due to poor-quality or fake liquor in the last six years. With the Indian alcohol market growing at a CAGR of 8.8% and it was to reach 16.8 billion litres of consumption by end 2022, the fake market too is growing. As per the Federation of Indian Chambers of Commerce and Industry (FICCI), the illicit alcoholic beverage market size in value terms stood at ₹23,466 crores in 2019-20.

As excise comes under the purview of the State and each of the 29 States (Gujarat, Bihar and Nagaland have prohibition) and seven Union Territories have their own ways of regulating liquor trade. There are avenues for fake liquor, interstate smuggling of liquor etc. depending upon where the market is lucrative. The onus lies on the brands to protect their interests as counterfeiting goes beyond the labels, bottle designs and caps.

Counterfeit trade flourishes 

Says Vikas Jain, “Counterfeit beverages are being abundantly available in the market and there doesn’t seem to be an end to it. Fake alcohol products that are produced illegally or use sub-par ingredients and don’t meet security and safety standards. The counterfeit trade has already cost the Indian government a loss of ₹1 trillion in taxes in recent years.”

Common malpractices

Mr. Jain mentions that the most commonly used malpractices in the alcoholic beverage industry include –

Bottle Recycling: Counterfeiters collect empty authentic bottles, refill them with inferior or fake products, and reseal them with counterfeit labels and closures.

Label Forgery: By using high-quality printing techniques and materials, counterfeiters create fake labels that closely resemble authentic branding and design.

Blending and Dilution: One of the most widely practised counterfeit techniques is to mix lower-quality alcohol or water base with small amounts of original ones to create the illusion of authenticity. This leaves the consumers convinced that they have purchased the original product and won’t raise much suspicion.

Implementing a clear and standardised labelling

Asked how brands can protect themselves from counterfeiting, Mr. Jain mentions that the starting point would be implementing clear and standardised labelling with detailed information about the product, including origin, production methods and quality certifications. “One of the best visual identifiers to prevent counterfeiting is to use a highly recognisable and unique bottle shape. This helps the customers to directly identify the brand and verify its authenticity without using another method of authentication. Conduct regular campaigns to raise awareness about the risks of counterfeit alcohol and the importance of purchasing from reputable sources. Work closely with retailers to ensure that they are educated about the risks of counterfeit alcohol and can guide consumers in making informed choices. And obtain and display recognised quality certifications on the product packaging to signal authenticity and adherence to industry standards.”

Incorporating non-replicable labels

Asked about how Acviss helps in combating the counterfeiting menace, Jain stated that “Acviss’s Certify helps to incorporate non-replicable, unique labels into your product or packaging. The best part is that they are tamper-resistant and act as a digital certificate for the products. Customers can easily scan and verify the authenticity of these products and quickly glance through the product and manufacturer information.

Acviss’s Origin tracks your product through each stage of its lifecycle, from the manufacturer to distributor and the end consumer. This helps to learn the behaviour of the supply chain, increasing the visibility and locating the vulnerable points.”

Long run benefits

On the issue of anti-counterfeit solutions being expensive, Mr. Jain mentioned, “Yes, most companies see anti-counterfeit solutions as an unnecessary cost. But, frankly, anti-counterfeit solutions are an investment that can benefit the brand in the long term run. Not just to recover the profits, but also to retain customer trust and reach out to new audiences. The plus side with Acviss is, that our solutions can be customised according to the requirements of the brand which is more effective than a one-size-fits-all solution.”

To deal with this menace, brands have to think on different levels. “As technology is getting more and more advanced, counterfeiters are also finding new ways to bypass the existing preventive measures. But it doesn’t necessarily mean that the anti-counterfeit solutions are meaningless. If we take Acviss as an example, we have been constantly evolving and innovating new technologies to keep up with changing environments. We have also been able to surpass the existing measures and create groundbreaking inventions in the brand protection field lately by leveraging the AI and ML technologies.”

Mr. Chander S Jeena, Associate Director of the Authentication Solution Providers’ Association (ASPA) said, “The answer lies in the upgradation of current technologies, systems, and regulations to ensure end-to-end secure supply chain. For example, to prevent tampering, refilling, and ensure revenue protection, the tax stamps (excise adhesive label) must be enhanced with new generations’ overt (visible) and covert (hidden) security features to facilitate easy identification by important stakeholders in the supply chain. Further, there is a need for solutions to safeguard the movement of liquor supply. Many States are using geo-tagged ‘digital locks’ for liquor-carrying tankers, with GPS-based tracking services to track in transit consignments through distilleries, bottlers, company-owned bonded warehouses, and transporters. Widespread use of these solutions across the country can bring a drastic change in just a few years.”  

Diageo acquires Vivanda, owner of flavour matching technology behind ‘What’s Your Whisky’

Diageo recently announced it has acquired Vivanda, owner of the technology behind Diageo’s digital ‘What’s Your Whisky’ platform and the Journey of Flavour experience at Johnnie Walker Princes Street.

This acquisition will enable Diageo to expand FlavorPrint technology to other categories. And it will support the continued development of their advanced analytics and digital marketing capabilities, providing a deeper understanding of consumer taste preferences and helping to unlock further opportunities in innovation and personalised consumer experiences.

Powered by artificial intelligence, FlavorPrint technology, through a series of simple questions, analyses and maps consumers’ flavour preferences against a large proprietary sensory database of foods and aromas, to generate a digital representation of their unique ‘Flavor Print’. It then recommends brands and variants whose flavour profiles consumers are most likely to enjoy. The technology breaks down traditional barriers to category exploration, supporting broader consumer engagement through more personalised recommendations and helping to ensure Diageo brands stand out at every point along consumers’ paths to purchase.

Launched in 2019, ‘What’s Your Whisky’ has been rolled out across 21 markets and is available in 16 languages. It has been integrated into the physical stores and e-commerce platforms of a number of our key customers in Europe and North America, as well as across their direct-to-consumer channels such as malts.com to enable purchase recommendations.

The technology also underpins the immersive Journey of Flavour experience at Johnnie Walker Princes Street in Edinburgh, tailoring the drinks that visitors enjoy during their 90-minute tour to their palates. There are more than 800 flavour combinations available in their innovative dispense systems, meaning a consumer could visit every day for more than two years and not have the same experience twice.

Vivanda’s team will join Diageo and its founders, CEO, Oli Fuchs, and CTO, Matt Corish, will provide ongoing consultancy services to continue building on the success of the FlavorPrint technology.

Cristina Diezhandino, Chief Marketing Officer at Diageo, commented, “We know consumers are looking for more personalised, interactive experiences and that they are increasingly engaging with our brands digitally as well as in person. We’re delighted to welcome Vivanda to Diageo and we are looking forward to working together to connect with consumers in more innovative ways that help shape the future of how we socialise in person and virtually.”

Oli Fuchs, Co-founder and CEO, Vivanda, said, “We are very excited to join Diageo. Vivanda set out to create innovative technology which connects consumers with products through sensory insight. We are proud of the excellent engagement we have received from consumers and are looking forward to connecting millions more people with their new favourite beverage and creating the digital standard for taste.”

Alcobev Sector enhances customer delight, thanks to Artificial Intelligence

In 2019, Swedish whisky distillery Mackmyra released Intelligens, said to be the ‘world’s first’ whisky created using AI. Mackmyra collaborated with Microsoft and a Finland-based tech company – Fourkind, and using customer feedback data, they created AI algorithms which picked up recipes that were a delight for the end-consumer.

Microsoft, IBM and other tech companies are active in alcobev

Microsoft, IBM and other digital technology players were making significant forays into the alcobev industry. And the big boys of the alcobev industry soon realised how transformative this could be for the industry itself. They had seen the dividends the retail sector was earning and one by one, they started introducing digital technologies in their processes and the going has been good. Microsoft pitched to Danish multinational brewer Carlsberg for the ‘Beer Fingerprinting Project’ and the two used machine learning to good effect. They fed with beer ingredient characteristics to map out and predict beer flavours, shortening the time it takes to develop new beers. Then there was US-based Sugar Creek Brewing Company which tied up with IBM to use AI to improve its beer manufacturing line where there was a monthly beer spillage amounting to $30,000.

Diageo’s ‘What’s Your Whisky’ is so so customer-centric

One of the global leaders in alcoholic beverages, Diageo launched ‘What’s Your Whisky Selector’, an innovative digital experience that has found favor and flavor with many a whisky connoisseur. What did ‘What’s Your Whisky’ do? It simply used AI and ML to analyse customer’s flavour preferences (variety of sweet, fruity, spicy and smoky flavours found in Single Malt whiskies) and recommended a Single Malt whose flavour profile most closely matched the customer’s taste. Customer delight is something no company would want to miss out on. Diageo rolled-out this experience in Great Britain, Germany, Austria, Switzerland, Spain, Greece, Belgium, Denmark and the Netherlands. Ok, it is not available in India which boasts of the largest base of whisky drinkers! Diageo said that intelligent automation is deployed in over 100 applications across its business. “Through predictive analytics, machine leaning and robotics process automation, we are growing more productive and more competitive.”Around the same time, other alcobev behemoths such as Beam Suntory, Bacardi, AB InBev, Pernod Ricard and others had also started putting their money on AI, ML and robotics to enhance manufacturing and operational processes and importantly on introducing a new dimension to customer experience.

A lot is brewing in AB InBev’s Beer Garage

Belgium-based AB InBev has something brewing in its ‘Beer Garage’ wherein machine learning is at play. AB inBev has invested in data-driven solutions to help improve beer brewing on the production side, while on the customer side, it is enhancing its customer engagement programme. The world’s largest beer maker (Budweiser, Stella Artois, and Corona) is using low-cost sensors and machine learning to predict malfunctioning in its brewery, getting to fix it before it happens and thus avoiding huge downtime. Beer Garage is scaling the company’s existing capabilities in AI, ML, Internet of Things, Cloud & data analytics, automation and robotics, and exploring emerging technologies such as Blockchain, AR & VR and others. Innovation at AB InBev drives its commercial strategy, supply chain, and is building sustainable business to improve lives in communities around the world. These technologies are providing the company with unprecedented insight into the needs of its consumers and customers and supporting the growth of the beer category.

Beam Suntory Mexico plant uses drones in agave fields

Beam Suntory, the world’s third largest premium spirits company, deployed drones and AI in its Casa Sauza project. Drones helped the company get an accurate inventory of the agave (Tequila) plants in the fields and to reduce the time it takes to complete the inventory. An AI process is applied to ensure only agave plants, not weeds or any other material, are counted. The inventory data is loaded and tracked in the Sauza Blue Harvest application and later transferred to SAP for SKU tracking. The drone technology is used to manage, monitor and increase crop productivity, and to assist in diagnosing the health and vitality of the agave plants. Beam Suntory is also using digital manufacturing from Rockwell Automation and Cisco to overhaul its business models, improve efficiencies, streamline logistics and update its network. “The future’s promising for Beam’s IT infrastructure and for our networks, and how we can leverage automation and productivity, improving our flavours and our brands. It’s very important to Beam, and I think we’re really moving forward in a good direction,” said Amon Hogue, Senior Network Architect at Beam Suntory.

Pernod Ricard Winemakers gets accurate grape yield

Early this year, Pernod Ricard Winemakers, the premium wine division of Pernod Ricard, took on board Complexica, a leading provider of AI software for supply and demand optimisation. It went live with Complexica’s Decision Cloud software platform in Marlborough, New Zealand in what is Pernod Ricard’s largest global technology project. It plans further go-lives in Australia for finished goods planning and production scheduling, followed by Australian and Church Road winery operations, which forms part of a wider programme of activity to enable the business to utilise technology to work faster, smarter and safer. Pernod Ricard Winemakers also engaged Trellis to support its business and supply chain operations by providing accurate grape yield, quality, harvest timing and procurement cost prediction across Australia and New Zealand.

Bacardi’s cool cocktail-making app

Bacardi this year launched a new cocktail-making app that has helped those who were dishing up new cocktail recipes during the pandemic. The app aims to reimagine the bar setting, besides giving bartenders a platform to showcase their talent. The app launched in the US and UK helped boost consumer confidence in making cocktails at home. Bacardi also signed up EPAM which streamlined the spirits manufacturer’s digital environment by implementing a digital platform for multiple brands including Bacardi rum, Grey Goose vodka, Breezer, Patron Tequila and more. The DevOps automation platform resulted in 16 times greater website development capacity, and a 42% reduction in infrastructure costs.

Digitization in alcobev still nascent

Though deployment of digital technologies is still in its nascent stages in the alcobev sector, there are a number of early adopters who have invested in digital technologies to not only create flavour profiles faster, but also for other functions, including packaging, logistics, marketing and other processes. It is no-brainer that AI has the power to transform the alcobev industry forever, albeit it is happening at a gradual pace. In fact, the pandemic has accelerated the pace of deployment of AI in the alcobev sector as online deliveries became common; home drinking was becoming the norm; and consumers were looking at new recipes. According to US-based FasTrax Solutions, total alcohol sales registered an increase of 25.5% in 2020, driven by digital marketing initiatives with AI at the core. It said in the US beer sales increased by 20.2%; wine by 30.1%; and spirits by 34.1%. Thanks to e-commerce, the sales figures are looking impressive in these difficult times. Also came along the virtual sommelier, guiding consumers on how to buy wine, how to grow vines and how to taste / judge them. In fact, some winemakers have started investing in AI in their vineyards wherein it gives insights into soil management, pest control etc. Experts believe that large vineyards will deploy drones to help growers manage their yield better. Robots will also be at work to improve efficiencies at the vineyard.

Smart factories’ the future

Capgemini, a global leader in consulting, digital transformation and technology services, has said that beverage manufacturing companies plan to build 40% more ‘smart factories’ in the next five years. It estimates that smart factories will contribute between USD 1.5 trillion and 2.2 trillion to the global economy. And what are ‘smart factories’? They are those that leverage digital technologies to gain significant improvements in productivity, quality, flexibility and service. Three key digital technologies enable the smart factor – Connectivity (collecting data from existing equipment and new sensors); Intelligent automation (drones, machine vision etc); and Cloud-scale data management and analytics. The alcobev industry, one of the oldest in the world, though maybe late entrant to the digitization mode, but has soon caught up. From robots to drones to AI to ML, technology is becoming a key driver for not just growth, but a new customer experience. After all, customer experience matters.